How to Give People What They Want Online?

by rbhallassociates, posted in business process

What do customers really want out of their online interactions with your company? Answering this question correctly can mean the difference between increasing revenue and joining the group of businesses that, combined, lose upwards of $1.6 trillion each year by not living up to consumer expectations.

Truth be told, there is no single correct answer to this question, and yours will ultimately depend on your product, service, or industry. However, there are four general principles that every business can integrate into their customer experience strategy that have proven to yield exceptional results, regardless of the nature of their business.

Read this article to learn how you can leverage these trends in your favor and increase brand loyalty among your customers.

Read More…

5 reasons to empower governments with digital transformation…

by rbhallassociates, posted in business process

Delivering the best services possible to citizens while managing tight budgets is an everyday struggle for public institutions.

Although this is also true for many privately owned companies, a slight delay or inefficiency in public services can spell disaster for entire families.

Yet keeping up with digital transformation can be difficult for such institutions thanks to nightmarishly long bureaucratic processes and archaically old existing architectures. This means that once a digital strategy gets approved, there’s little to no room to get things wrong.

When thing do go the right way, however, governments and public institutions are empowered with unparalleled efficiency that translates into a better quality of life for all citizens.

In this infographic, you’ll learn how digital transformation strategies can greatly improve the effectiveness of public services and significantly enhance taxpayers’ overall perception of the institutions that implement them.

View: 5 reasons to empower governments with digital transformation…