Customer story: Swarovski boosts global sales and marketing with Microsoft Dynamics 365

The lines of the sales process are blurring. Customers are interacting with companies across multiple channels simultaneously and gathering information from a variety of sources.

In order to be effective, sales reps need an understanding of all these interactions in real time. Dynamics 365 for Sales can compile massive amounts of customer data and display it to sales professionals all over the world at the touch of a button, offering easily useable insights.

We want to ensure your sales professionals are prepared to meet customer needs, no matter what they are.


Coordinating teams and tools can be difficult, especially for global brands. That’s why Swarovski is letting go of its multiple sales tools in favor of a single, cohesive, connected system.

Check out this video to learn more about Swarovski’s journey to a more integrated sales force with Dynamics 365.

Author: rbhallassociates

Business Technology Consultant | Cloud Broker